Privacy Policy

Last Updated: November 4, 2024

Welcome to kiddielandprams (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify store (www.LumaBaby.shop) or interact with our ads and marketing campaigns on Google and other platforms.

By using our website, you agree to the terms of this policy. If you do not agree, please do not access our site.

1. Information We Collect
We may collect the following types of information:

A. Personal Information You Provide
Contact Details: Name, email address, phone number, shipping/billing address.

Payment Information: Credit/debit card details (processed securely via Shopify Payments or PayPal; we do not store full card numbers).

Account Information: If you create an account, we collect your username and password.

Communications: Emails, chat logs, or customer service inquiries.

B. Automatically Collected Data
Device & Browser Data: IP address, browser type, operating system.

Cookies & Tracking Technologies: We use cookies (via Google Analytics, Facebook Pixel, etc.) to track user behavior, improve site performance, and personalize ads.

Purchase History: Products viewed, cart activity, and order details.

C. Data from Third Parties
Google Ads & Analytics: We may receive anonymized data on ad performance and user demographics.

Social Media Platforms: If you interact with our ads on Facebook, Instagram, or Google, we may collect engagement data.

2. How We Use Your Information
We use your data for:
✔ Order Processing: Fulfilling purchases, shipping, and returns.
✔ Customer Support: Responding to inquiries and resolving issues.
✔ Marketing & Ads:

Sending promotional emails (you can unsubscribe anytime).

Retargeting ads via Google Ads, Facebook, and Instagram.

Analyzing trends to improve our store.
✔ Security & Fraud Prevention: Detecting and preventing fraudulent transactions.

3. Sharing Your Information
We do not sell your personal data. However, we may share it with:

Service Providers: Payment processors (Shopify Payments, PayPal), shipping carriers (DHL, FedEx).

Marketing Tools: Google Analytics, Facebook Pixel, email marketing platforms (Klaviyo/Mailchimp).

Legal Compliance: If required by law (e.g., tax authorities, fraud investigations).

4. Cookies & Tracking Technologies
We use:

Essential Cookies: For site functionality (e.g., cart retention).

Analytics Cookies: Google Analytics to track traffic sources (e.g., Google Ads).

Advertising Cookies: For retargeting ads on Google and social media.

You can disable cookies in your browser settings, but some site features may not work properly.

5. Data Retention & Security
We retain your data only as long as necessary (e.g., for order history, tax compliance).

We implement SSL encryption, secure payment gateways, and fraud detection to protect your information.

6. Your Rights (GDPR & CCPA Compliance)
Depending on your location, you may have the right to:
🔹 Access, correct, or delete your personal data.
🔹 Opt out of marketing emails (via unsubscribe link).
🔹 Request data portability.
🔹 Disable cookies (via browser settings).

To exercise these rights, contact us at kiddielandprams.shop@gmail.com.

7. Third-Party Links
Our site may link to external websites (e.g., product brands, blogs). We are not responsible for their privacy practices.

8. Changes to This Policy
We may update this policy periodically. Check the “Last Updated” date for changes.

9. Contact Us
For privacy-related questions, email us at:
📧 kiddielandprams.shop@gmail.com