Order Cancellation

Can I Cancel My Order?

Yes, you may request to cancel your order under the following conditions:

1. Orders Eligible for Cancellation

• Within 24 hours of placing your order
• Before your order has been processed/shipped (check your order status)

2. How to Request Cancellation

To cancel your order:

1. Email us immediately at kiddielandprams.shop@gmail.com with:
   • Your order number
   • “Cancel Order” in the subject line
2. We will confirm if cancellation is possible

3. What Happens After Cancellation?

• If successful, you’ll receive a full refund within 3-5 business days
• Refunds are issued to your original payment method

4. Orders That Cannot Be Cancelled

• After 24 hours of purchase
• Once the order has been processed/shipped (tracking number issued)
• Custom/personalized items (cannot be cancelled once production begins)

5. What If My Order Has Already Shipped?

If your order has shipped, you may:

• Refuse delivery (package will be returned to us)
• Request a return once received (see our Return Policy)

Need Help?

For urgent cancellation requests, email us at:
📧 kiddielandprams.shop@gmail.com